Customisable Collar And Leash Set

• HEAVY DUTY AND DURABLE: Special materials are strong, durable and hard to break. Those buckles and D ring are made from electroplated iron wire that will not rust. The heavy duty D ring can match leash and ID tags.
• EXCELLENT MATERIAL: This collar,made of eco-friendly microfiber with smooth surface and delicate touch, is strong and durable.
• SOFT AND COMFORTABLE: The special material makes the collar very light and the soft lining is comfortable for your pet, which isn't a burden on dogs. It's your best choice for dog training, walking or outdoor activity etc.
• Leave your dogs name in the order notes section of the cart for engraving 

Howling Hounds ("we" and "us") is the operator of ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

COVID-19 Update: Shipping times subject to possible disruption. Some orders might be affected by the virus which may result in longer delivery than usual.

1. Shipping Costs

We offer FREE UK shipping to our customers

1. Delivery Terms

2.1 Shipping, Processing & Delivery Time

We ship from countries all around the world to ensure you receive your order as soon as possible. Processing time can take up to 3 days, unless priority processing is selected. Factors such as delayed logistics and customs clearings may have an impact on the shipping time.

UK Express Shipping 

Generally takes 5-8 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 15 business days.

UK Standard Shipping

Generally takes 15-20 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.

US Standard Shipping

Generally takes 10-18 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.

Canada Standard Shipping

Generally takes 7-10 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 17 business days.

Spain Standard Shipping 

Generally takes 8-15 business days, depending on your location.  Factoring in processing and shipping times, delivery time can take up to 22 business days.

France Standard Shipping

Generally takes 7-12 business days, depending on your location. Typically, it takes 8 days for orders to arrive. Factoring in processing and shipping times, delivery time can take up to 19 business days.

Italy Standard Shipping 

Generally takes 7-12 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 19 business days.

Germany Standard Shipping

Generally takes 7-12 business days, depending on your location. Typically it takes 7 days for orders to arrive. Factoring in processing and shipping times, delivery time can take up to 19 business days.

Belgium Standard Shipping 

Generally takes 7-12 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 19 business days.

Portugal Standard Shipping 

Generally takes 10-18 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 25 business days.

Australia Standard Shipping 

Generally takes 7-10 business days, depending on your location. Factoring in processing and shipping times, delivery time can take up to 17 business days.

International Standard Shipping

Generally takes 10-25 business days, depending on your location. Processing time can take up to 3 days unless, priority processing is selected. Factoring in processing and shipping times, delivery time can take up to 28 business days. 

2.2 Dispatch Time

Orders are usually dispatched within 1-3 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

2.3 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

2.4 P.O. Box Shipping

We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

2.5 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

2.6 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

1. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

1. Duties & Taxes

5.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

5.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country 

1. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

7.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

7.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

1. Customer service

For all customer service enquiries, please email us at fashionsocietyclothing@gmail.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at fashionsocietyclothing@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at fashionsocietyclothing@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fashionsocietyclothing@gmail.com.